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Operational Performance

Metrics Rule!

You can't give attention to work priorities to grow a more profitable business if you aren't collecting data, measuring variables and tracking trends.

The Amazon Effect – Exceptional Service

Do all of your employees act as if every customer, supplier and colleague is a key customer?

The New Normal Business Environment

In today's new normal business environment which is characterized by volatility, lackluster sales, customers wanting “more for less – and NOW” and a talent shortage amidst high unemployment levels, companies are turning to the supply chain to deliver RESULTS.

2026-05-16T12:49:32-07:00June 26, 2013|Categories: Operational Performance, Operational Performance & Transformation|Tags: |

How to Thrive in 2010’s “New Normal” Business Operations Environment

In the Great Depression, more people became millionaires and more businesses prepared for success than in any other timeframe. The same type of opportunity will be available in the "new normal." Will your operation be the one to take advantage of this opportunity?

Metrics for Customer Loyalty

Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment.

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