909.630.3943

Operational Performance

Operational performance focuses on executing Supply Chain Planning strategies with consistency and discipline to achieve predictable revenue fulfillment, superior customer service, resilient operations, and profitable growth. Explore insights on operational excellence, manufacturing performance, fulfillment execution, capacity utilization, throughput improvement, on-time delivery, and continuous improvement. Learn how manufacturers and distributors leverage data, technology, and best practices to reduce variability, improve working capital, increase productivity, and build scalable, high-performing operations.

Medical Supply Chain Optimization: The Solution to Non-Stop Disruptions

Volatility, uncertainty, complexity, and ambiguity (VUCA) have plagued medtech’s supply chain since the pandemic. Drug shortages last year hit their highest levels in a decade, with 99% of hospital and health system pharmacists experiencing medicinal dearths, according to an American Society of Health System Pharmacists (ASHP) survey.

Lisa Anderson, Manufacturing & Supply Chain Expert Releases Supply Chain Profitability Assessment to Drive Customer Performance through Optimization and Efficiency

This cutting-edge tool prompts supply chain professionals, operations executives and senior leaders to introspect and critically assess various facets of their supply chains that affect customer performance, with a focus on flexibility and efficiency.

Win-Win Focus on the Customer and Costs

As companies are searching for ways to successfully navigate these turbulent times, the best ones are achieving a win-win focus on the customer and costs. Since the pandemic, there has been a heightened awareness of the customer experience as companies struggled with supply chain disruptions, delays, shortages, and the lack of resources.

Lisa Anderson, Manufacturing & Supply Chain Expert Highlights Proactive Backlog Management as a Keystone for Elevating Customer Service in Manufacturing

CLAREMONT, CALIFORNIA – November 20, 2023 –  In a business landscape characterized by unprecedented business volatility, maintaining stellar customer service emerges as a critical differentiator for companies navigating the ebbs and flows of the current market. Manufacturing and Supply Chain Consultant Lisa Anderson, MBA, CSCP, CLTD and President of [...]

How Simple Metrics Will Drive Results

Simple metrics drive results. Whether a food and beverage manufacturer or an aerospace distributor, measuring the "right" metrics will focus attention on key issues and drive results.

Navigating a Slow Economy: Strategies for Manufacturers

Lisa Anderson of LMA Consulting Group was quoted in Manufacturing Dive about how manufacturers can navigate a slowing economy.

Effective Backlog Management to Rapidly Improve Service

Customer service has suffered in the last few years. Yet providing a superior customer experience is paramount to success especially during these turbulent times of volatility, uncertainty, complexity and ambiguity (VUCA).

Why Is Inventory Accuracy Foundational to Success?

Inventory accuracy is foundational to success. Most clients aren't concerned about inventory, and they shouldn't be if they can count on what their system says.

Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold [...]

How Smart Manufacturers Are Navigating Interest Rate Hikes

Interest rates have increased by a historic amount within the last year. Increases of almost 5 points on such an aggressive timeline is already having a significant impact on manufacturers and distributor’s ability to fund and support their business growth.

Go to Top