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Operational Performance

Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]

How Smart Manufacturers Are Navigating Interest Rate Hikes

Interest rates have increased by a historic amount within the last year. Increases of almost 5 points on such an aggressive timeline is already having a significant impact on manufacturers and distributor’s ability to fund and support their business growth.

Healthcare Supply Chains

Originally posted in Adhesives and Sealants Industry in May of 2023 As the healthcare industry supply chain faces more challenges, supporting industries must be proactive, resilient, and innovative. Although the visible bottlenecks in the healthcare supply chains are getting calmer, volatility will remain high. From the impacts of increasing [...]

How Packaging Can Contribute to the Triple Bottom Line

With the increase in interest in the three P’s of the triple bottom line (people, planet, and profit), packaging rises to the forefront. It is controllable, and there are several options for how packaging can contribute to the triple bottom line.

Common Sense Manufacturing Practices Driving Sustainability Improvements

With the increase in interest in sustainable materials and manufacturing, there will be a significant opportunity for U.S. manufacturers that use common sense, good manufacturing practices. In fact, because manufacturers have realized that it is far less environmentally friendly and energy efficient to produce in Asia, India, and the [...]

Inflation Busters—Protecting Profits as Costs Rise

Inflation is rising faster than at any time in recent memory. Businesses must deal with rapid cost increases by managing cash flow efficiently and communicating effectively with customers and suppliers. The benefits of inventory reduction must be balanced against the need to maintain critical stock for top customers.

What Are Clients Experiencing in Today’s Business Environment?

Our clients continue to experience an unprecedented level of volatility and complexity. The common themes include: Continued supply chain disruptions: From computer chips to commodities to everyday components/ materials, clients continue to experience shortages and/or extended lead times. Continued challenges in finding people: Whether you are looking for [...]

The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.

Lisa Anderson, Manufacturing Expert and President of LMA Consulting Suggests Prioritization to Optimize Supply Chain

Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc., has advised manufacturers and distributors throughout the pandemic on maximizing and leveraging their supply chains. She suggests that prioritization is a must to optimize the supply chain. [...]

Effective Supply Chain Management May be Key to Rapid Growth and Scalability

Across the board, manufacturing and supply chain clients are growing," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for creating supply chain resiliency.

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