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Operational Performance

Operational performance focuses on executing Supply Chain Planning strategies with consistency and discipline to achieve predictable revenue fulfillment, superior customer service, resilient operations, and profitable growth. Explore insights on operational excellence, manufacturing performance, fulfillment execution, capacity utilization, throughput improvement, on-time delivery, and continuous improvement. Learn how manufacturers and distributors leverage data, technology, and best practices to reduce variability, improve working capital, increase productivity, and build scalable, high-performing operations.

How Packaging Can Contribute to the Triple Bottom Line

With the increase in interest in the three P’s of the triple bottom line (people, planet, and profit), packaging rises to the forefront. It is controllable, and there are several options for how packaging can contribute to the triple bottom line.

What Are Clients Experiencing in Today’s Business Environment?

Supply chain disruption, labor shortages, inflation, and shifting customer expectations continue to reshape the manufacturing landscape. Discover the common challenges clients are facing and the strategies leading organizations are using to strengthen resilience, execute effectively, and position themselves for profitable growth.

Customer Service – The Customer is Always Right

NxtGen Nexus: The Importance of Customer Service "Employees follow people, not companies. Are you investing in leaders, and are your leaders leading?" comments Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc.

The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.

SAC: Profitable Growth Is Still Possible in Inflationary Times

"Our most successful clients are not hiding under a rock and maintaining status quo during these inflationary times," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for creating supply chain resiliency."

Why Value Added Service Matters & an Eco Tour of Catalina

Value-added service stands out when customers are frustrated by shortages, delays, and disruption. Companies and suppliers that communicate, solve problems, and go the extra mile will strengthen customer relationships and differentiate themselves from the competition.

Lisa Anderson, Manufacturing Expert and President of LMA Consulting Suggests Prioritization to Optimize Supply Chain

Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc., has advised manufacturers and distributors throughout the pandemic on maximizing and leveraging their supply chains. She suggests that prioritization is a must to optimize the supply chain. [...]

Effective Supply Chain Management May be Key to Rapid Growth and Scalability

Across the board, manufacturing and supply chain clients are growing," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for creating supply chain resiliency.

WMS Efficiency, Resiliency & Metrics

As manufacturers and distributors emerge from the coronavirus pandemic, they are focused on how to grow revenue and become more efficient and profitable to offset the typically negative impacts of COVID. In the situations where business has grown exponentially in consumer industries such as B2C (e-commerce), home improvement and [...]

A Fractured Tooth & The Power of the Customer Experience

Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]

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