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Operational Performance

McDonald’s Proves Quality Must Be An Assumption

As businesses try to find ways to grow sales in today's highly competitive environment, fundamentals must remain in place to ensure quality and service.

Watching Metrics Trends

Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action.

Metrics Rule!

You can't give attention to work priorities to grow a more profitable business if you aren't collecting data, measuring variables and tracking trends.

Metrics for Customer Loyalty

Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment.

How to Accelerate Cash Flow through Supply Chain Innovations

Business managers and entrepreneurs can increase cash flow with already-existing assets through the implementation of innovative supply chain strategies, according to Lisa Anderson, founder and President of LMA Consulting Group, Inc.

Increasing Cash Flow through Supply Chain Improvements

Cash is king in today's business environment. Supply chain offers vast opportunity in accelerating cash flow. Put the two together, and you can be one of the few companies to leapfrog the competition in the new normal.

Succeed During These Turbulent Times – Manage for Cash Part 2

In today's economic and business environment, cash is king. The critical importance of cash in businesses continues to rise.

Ideas to minimize freight costs in today’s economy

Reduce freight costs with strategies like partnerships, shipment pooling, and using alternative transportation modes

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