Pay attention to collaboration opportunities and reverse logistics. There can be a significant hidden opportunity in this topic. Why not focus attention and see what can be achieved with some common sense and collaboration.
When we think of why a customer buys from us and how to retain them we need to look at every aspect of our business, who adds value and who are the Contact Points or CP’s. We also need to adopt a simple company operating philosophy I call SLURPY.
June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' [...]
Embrace supply chain resilience strategies to thrive in the Amazon era, focusing on rapid delivery and collaborative service.
In touring multiple facilities, ranging from package shipments to cold storage food service delivery to the e-commerce behemoth to 3PL organizations, it became clear that as many conversations that take place about labor costs and other daily concerns, the #1 concern across the board is transportation costs
Insights into how transportation drives supply chain efficiency, underlining its economic and strategic value.
For the peak season, UPS has to hire a HUGE amount of temps and ensure efficiencies aren't harmed in the process, given the serious impact to the bottom line. If that situation doesn't require resiliency, I don't know what does!
CLAREMONT, Calif., October 1, 2018/ExpertClick/ -- Organizations that think about pricing strategically are best able to weather changing business situations, build customer loyalty, and differentiate themselves from competitors, according to The Society for the Advancement of Consulting® (SAC). Know Your Customers and Price Accordingly A pricing strategy should reflect [...]
As hard as it is to believe, we are almost half-way through the year. As a result, we should be thinking NOW about what to stop, start and continue for the second half of the year.
No matter your position, try experiencing your company as a customer would. Are you able to call whoever you might need to talk to without annoying phone system automation?
