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business process

Slashing Lead Times to Counter the ‘Amazon Effect’

Must you compromise quality for speed? Reducing lead time will increase customer satisfaction and avoid the Amazon Effect.My recent research report on the Amazon effect says that 67% of manufacturers and distributors feel customer service gaps when compared to Amazon-like offerings. One of those key areas is lead time. [...]

Types of Capacity

Businesses with growth ambitions have to gauge the current capacity of every facet of their facility to plan future productivity.Capacity is a critical element for any business – and especially those interested in growth! A good place to start is to understand your capacity, which can mean different things [...]

Manufacturers See Critical Importance of Collaboration

June 15, 2015 According to a recent KPMG survey on the Global Manufacturing Outlook, executives are thinking about innovation. 81% are altering their business models to to encourage collaboration with customers, suppliers and other partners to "improve the value of their innovation investments". Speed is critical. Thus, a key [...]

Build a Solid Foundation with Data Integrity

Actionable data is only as valuable as the care and attention that goes into data entry.I recently was talking with a key client about the importance of building a foundation for new processes, and it sparked the idea for this article.  If there is one common problem my clients [...]

I’ve Run Out of Space!

The quickest, most practical inventory solutions happen with teamwork.One of those frequent and frustrating problems with growth can be space.  Who has heard, "I've run out of space!  What should we do?".  Unfortunately it is not uncommon. The problem with this situation is that there are numerous causes and [...]

Where Should I Start to Ensure Demand Planning Success?

It’s easy to feel lost when you have no direction from customers about their own sales projections. Get a clearer picture through demand planning.80% of companies are not in front of their demand. How can you decide what to plan for if you don’t know where you are going? [...]

Leverage Systems for Growth

If you’re riding a wave of growing demand put systems in place that can support the increased workload and not wipe out your goals.Lately I've been talking with many clients and potential clients who are interested in growth. Although rapid growth is exciting, it can also be one of [...]

The Importance of What is NOT Happening

Quality must be an assumption. The problem with assumptions such as service and quality is that people lose focus because there is little conversation about the topics when "all is well". People are typically not rewarded for things that don't happen. For example, if there is a crisis, people [...]

Cross-supply Chain Opportunities

Look beyond your immediate customers to their customers, and so on, for cross-supply chain opportunities that could spell win-win-win for all I find that cross-functional teams can be some of the most valuable teams that generate winning ideas. By taking a diverse team of people with different backgrounds and [...]

Your Customer Comes 1st

Believing you understand your customers’ needs can differ vastly from what they actually want. In the end though, the customer gets what the customer wants, whether from you or your competition.As I thought about an appropriate topic, I was reminded of the importance of starting with your customer. No [...]

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