Mexican Gas Prices Soar
The Mexican government took away subsidies on gas, and so prices soared in the New Year.
Wildly Successful Exit Plans
I hear quite a bit about exit plans gone awry.
Shangri-La: the Best Hotel Service Bar None
What are you doing to provide this level of service to your customers? Are you providing what they have asked for or what they would love if they knew to ask for it?
Chicago Cubs – playing the long game…
There is quite a bit of effort required to be loyal – whether for a few years or 108 years. Perhaps we should find a “cause” worthy of loyalty. Does your manager inspire loyalty?
Strategic Pricing
If you are already on top of pricing, take a step back and think about pricing from a strategic standpoint. How important is pricing as a reason your customers buy from you instead of the competition?
Favorite Charities 2016
Find out what is important to your colleagues, your boss and/or your employees. Whether or not you can ever do anything to help with these causes, don't you think it would be good to know what is important to them?
The Power of Students
Similar to these students, do you see it as an exciting opportunity - and turn it into one?! Or, do you see it as a chore?
The Value of Clear Communication
What can we do this week to improve upon the clarity of our communication? Quite a lot.
Big Customer Promises
Don't get too worked up trying to think about your bold customer promise. Start by thinking about your view of your customers.
Congratulations to Kash Gokli
Kash Gokli Receives 2016 LMA Advocate Award