August 25, 2015 As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have [...]
August 4, 2015 I dropped my phone last week which I've done many times before; however, this time it shattered. Thus, I had to use my insurance to get a replacement phone. I received my replacement phone and got everything working, and then I realized it wouldn't charge on [...]
Effective project management has become cornerstone to business performance. Although we are largely in a recovery, none of my clients have gone back to the days of having more than the required resources “just in case” yet project demands are ever-increasing as profitable growth is key to success. In [...]
July 10, 2015 I've seen a few examples of the power of customer service this week, and it propelled me to write on what a huge impact it can have. For example, I participated in 3 full days of ERP demonstrations in order to provide expertise on which sofware [...]
June 15, 2015 According to a recent KPMG survey on the Global Manufacturing Outlook, executives are thinking about innovation. 81% are altering their business models to to encourage collaboration with customers, suppliers and other partners to "improve the value of their innovation investments". Speed is critical. Thus, a key [...]
Many executives can tell you precisely the company culture they want to have. However, creating that culture becomes increasingly difficult without communications, change agents and action. I wholeheartedly agree with my consulting mentor Alan Weiss with how he defines culture – “It is that set of beliefs that governs [...]
The best businesses see their employees as assets and treat them like partners.I constantly go back to what my HR mentor (Debra Daniels) used to say, “It begins and ends with people.” She was right! Earlier today, I went to lunch with 3 trusted advisors who work with the [...]
I attended the Grand Ole Opry last night.....what an amazing Country Music tradition! I love that the Grand Ole Opry is actually a radio show. Now, in addition to having the radio station featured on the stage, it also includes #Opry. Times evolve but radio still rules in Nashville! [...]
Creating an innovative business environment means opening your company up for some disruptive changes – in a great way – but none the easier. Creating an innovative culture is cornerstone to success! In today’s new normal business environment, customers expect “stand above the crowd” service with high-value products and [...]
With every business looking for a customer service edge your CRM system should set you apart from your competitors to create customer loyalty. Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I've seen the importance of [...]
