Why The Little Things Matter
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.
Project Leadership Remains #1 Key to Success
Whether a project is successful or not will depend on many variables but none plays a larger role than leadership.
The Power of Customer Service
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
Manufacturers See Critical Importance of Collaboration
According to a recent KPMG survey on the Global Manufacturing Outlook, executives are thinking about innovation. 81% are altering their business models to to encourage collaboration with customers, suppliers and other partners to "improve the value of their innovation investments". Speed is critical. Thus, a key question is how [...]
What Is Company Culture?
Culture seems like such a mysterious topic and executives spend millions to try to create culture change and the like. Yet when you boil it down to the basics, it is really quite simple.
It Begins and Ends with People
The best businesses see their employees as assets and treat them like partners
Grand Ole Opry & Why Tradition Still Matters
Do you know what your company's traditions are? If not, find out. Ask long-term employees.
Collaborate for Project Success
Create fresh business ideas for your project by collaborating with Collaboration has come into vogue. In my experience working with clients ranging in size from $4 million to multi-billion dollar enterprises across a multitude of industries, spanning building products to aerospace to consumer products, the more collaboration [...]
CRM (Customer Relationship Management)
The critical importance of customer service has emerged, and so having tools to aid with this process has become trendy - and helps to grow the business.
Your Customer Comes 1st
No matter what your company objectives, you must understand your customer.