It’s a Small World & the Customer Experience
No matter your position, try experiencing your company as a customer would. Are you able to call whoever you might need to talk to without annoying phone system automation?
Outstanding Customer Experience Can Be A Key Differentiator For Successful Businesses
CLAREMONT, Calif., August 1, 2018/ExpertClick/ -- Organizations that offer outstanding customer experience are often those that are more innovative, profitable, and higher performing, according to The Society for the Advancement of Consulting® (SAC). Innovative Cultures That Exceed Customer Needs Breed Success “It is worthwhile to invest in customer service [...]
Ireland’s Lean, Green Forklift Plant Proves Robots & IoT Not Required
According to a new an Industry Week article, you can achieve amazing growth and success without robots and IoT! Combilift has used innovation, creativity and the customer experience to go it alone with amazing results! Safer, simpler, smarter is their tag line.
There is More to Chicago than Good Pizza. Logistics Anyone?
Chicago logistics is all about connectivity. Connecting the east with the west, Chicago is a natural hub. 5 international airports, 7 Class I railroads carrying 50% of the nation's freight (think of the enormity of that figure!), 3rd largest intermodal port in the world, 3rd largest interstate highway system in America, and more.
E-Commerce is on Fire
At the Southern California E-Commerce and Logistics Summit, there was much discussion on e-commerce.
APICS-IE Symposium & Key Take-Aways on GROWTH
Keep innovation and future disruptors top of mind.
Amazon Prime Members Hit 100 Million
Have you put thought into what has become commonplace - subscription services like Prime?
The Customer Experience
Insight into the modern business world shaped by diverse and evolving customer experience strategies.
Case in Point – The Customer Experience
Are you thinking beyond your customer requirements to the total experience?