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execution

White Glove Services: Customer Service Matters

While the personnel who show up at your door might not be wearing actual white gloves, the term “white glove delivery” conveys the impression of a premium service delivered with concierge-like professionalism and attention to detail. It is defined less by speed and more by service depth, especially for high-value, bulky, or complex products.

Put Your Eagle Eye on What’s Key to Success-Leadership

Effective and successful leaders have the ability to formulate a company vision and also translate that vision into execution. Leadership will make or break your business. Put your eagle eye on ensuring success in this arena and you’ll thrive. The two core tasks of a leader are 1) to set strategy, [...]

SIOP/ Integrated Business Planning

Manufacturing and distributing product to meet customer demand can be like a puzzle unless you start using SIOP as a core process to run your business. SIOP (sales, inventory, & operations planning) taken to the best practice degree is often associated with integrated business planning. In some circles, they [...]

The Transfer of Ontario Airport & The Challenge Bridging Strategy & Execution

Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]

How to Revitalize Projects to Ensure Success

Since projects are cornerstone to delivering bottom line business results, it is worth revitalizing your core projects at key juncture points such as after the holidays.

Why Doing It Right the First Time is NOT Always Right

We commonly hear the phrase "Do it right the first time". Of course, generally speaking, who wouldn't want to do that? Waste is bad. However, I've found that there is a time when doing it right the first time is NOT the path to success.

2026-02-01T21:29:04-08:00January 23, 2015|Categories: I've Been Thinking|Tags: , , , |
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