One issue of significant importance during the current volatile times that was also key during previous periods (aggressive growth prior to the pandemic, the downturn of the Great Recession, etc.) is the critical importance of providing a superior customer experience. It is evergreen for companies that want to grow [...]
February 27, 2019 I'm thrilled to launch our 2019 Predictions Report, "Manufacturing & Supply Chain in the New Normal: 2019 Predictions from Manufacturing & Logistics Executives" discussing what to expect and where to focus. We put this together in thinking about these types of questions: How do we increase [...]
