The Customer Experience
Insight into the modern business world shaped by diverse and evolving customer experience strategies.
Do You See Your People as Assets or Expenses?
Take a few minutes to ponder this question: Do you see your people as assets or expenses? We all might like to jump to the answer of assets but is it true?
Best Practices and the Bellagio Fountain
If you are an employee, take the proactive approach and seek out your manager to discuss where the company is headed. Find out how you can add more value.
6 Questions Predict People Success or Failure
No matter how sophisticated and technology-rich your company, it will not run without people.
The Holidays & the Value of Getting to Know Each Other
There is no need to wait a year to get to know each other. Why not take a few minutes this week to find out one fact about someone you work with that you didn't already know?
Holiday Parties and Diversity
Have you thought about the diversity of your employees, work groups, trade associations and more? There are many ways to think about diversity.
Who Should You Follow? Choose Wisely.
In today's Amazon-impacted marketplace, customers appreciate suppliers and advisers who will go the extra mile to provide that above and beyond service. Just put yourself in their shoes.
Keep a Strategic Eye
Certainly, after spending a week in Fiji thinking about strategy, I am focused on the power of keeping a strategic eye at all times; however, it is undoubtedly what our most successful clients do. We have learned to keep an eye on what "works" across organization sizes, industry types, [...]
