Why Customers Rule
Start asking your customers and employees what is important to them. You might not even have to open your mouth - start listening to what is said AND what isn't said.
Have Your Product Development Efforts Been Successful?
If you are already in a product development cycle, take a step back to think about whether you think achieving 30% of total sales within 3 years is feasible.
Why Blame Doesn’t Work
Instead of complaining about Mary or Steve, how could you re-phrase your concern into a productive conversation?
What MacGyver & the Fess Parker Have in Common
How can we be innovative and use what we have in new ways to create success?
The Value of Clear Communication
What can we do this week to improve upon the clarity of our communication? Quite a lot.
Big Customer Promises
Don't get too worked up trying to think about your bold customer promise. Start by thinking about your view of your customers.
Congratulations to Kash Gokli
Kash Gokli Receives 2016 LMA Advocate Award
The Largest Newspaper Operations in the U.S. – the L.A. Times
Last week, I went on a fascinating tour of the L.A. Times operations. It was quite impressive - and massive. Did you know the L.A. Times has has the largest operation in the U.S.? They print for the Wall Street Journal, USA Today and others in addition to the L.A. Times.
Staples & the Power of Customer Service
When I've needed customer service the most, Staples has been there!
Successful CEOs/ Presidents & Leadership
I cannot tell you how people I've seen who have had a profound impact - with followers throughout the company - who were not in a direct leadership role.