The Value of CRM (Customer Relationship Management)
You might wonder what you can do with CRM if you do not have CRM software. Plenty!
How Students Show Us the HIGH VALUE of Continuous Learning
In today's complex world, what worked yesterday might not work today - certainly not by next year! It is important to keep up with the latest trends, best practices, ideas, new concepts, industry news etc.
Why Ports Delays Could Cost Billions
Whether you have supplies or products waiting at the port, I'd take this as an opportunity to be strategic in thinking about supply chain design.
Why We Shouldn’t Shy Away from Risk
I always look for trends as I find that the 80/20 of success comes from watching and proactively addressing trends.
Why Implementation is the 80/20 of Success
Think about a project you are in the midst of implementing or thinking about implementing. What can you do to "stack the deck" in the favor of success?
Why Doing It Right the First Time is NOT Always Right
We commonly hear the phrase "Do it right the first time". Of course, generally speaking, who wouldn't want to do that? Waste is bad. However, I've found that there is a time when doing it right the first time is NOT the path to success.
Critical Success Factors are the 80/20 of ERP – and Business – Success
Think about your critical success factors. Whether you are selecting a system or not, you'll make better decisions if you understand these factors.
Leaders Must Be Strong!
There is ZERO doubt in my mind that strong leaders will prevail in the worst of conditions whereas weak leaders can cause even the BEST people to fail.
The Value of Relationships
Relationships do not cost a cent; instead, the cost is in time and focus.
Customer Service…the Art of Success
The nice thing about customer service is that it doesn't require money or complex requirements; it's all about attitude.