The new driver went over and beyond to make our trip extra special since we had to wait a few hours. He took us to places he doesn't usually go, made sure that we got airport cookies (a "thing" in Catalina) even though the staff already clocked out to catch a ride down the hill (and so gave them to us for free), and generally made it an interesting trip. Value added service mattered!
The pace of change among manufacturers had been increasingly significantly before the pandemic, said Lisa Anderson, president of Claremont, CA base LMA Consulting Group, which specializes in manufacturing and supply chain strategies.
Significant supply chain disruption is impacting the client revenue and impacting their ability to service customers said Lisa Anderson, president of ASCM Inland Empire Chapter and LMA Consulting Group.
Listen as industry professionals discuss what is trending in e-commerce and what is happening in supply chain.
In our eBook Emerging Above & Beyond: 21 Insights for 2021 from Manufacturing, Supply Chain & Technology Executives, two technology executives discuss the critical importance of personalization. With the dramatic rise in e-commerce during the pandemic and experts agreeing that it will only accelerate, hyper-personalization has emerged as a [...]
Clients on the fast-track with technology advancements are surpassing the competition during COVID and are likely to speed by them post COVID. This is the topic of a special report I contributed to that was published by Compass magazine "Agility in a crisis: Manufacturers equipped with virtual-experience technologies stepped [...]
Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]
According to 99 Firms, B2B e-commerce will hit $1.8 trillion by 2023. They have also stated that over 80% of B2B buyers visit a website before making a purchasing decision.
Are You Developing Close Relationships with Your Customers? During turbulent times, relationships move faster than at any other time. Will they move in a positive direction or a negative one? That is the only question. In fact, customers will be reevaluating what they buy and when they buy [...]
In thinking about future-proofing your people, it makes sense to start with your customers. Have you thought about future-proofing your customers? The statistics are staggering. According to Outbound Engine, acquiring a new customer can cost five times more than retaining an existing customer. We wouldn't be surprised if [...]
