As the stock market just topped 12,000, it is apparent we are in a recovery. Yet it is far from a traditional recovery - jobless with limited growth. In fact, to most everyday people, it doesn't feel like a recovery.
These techniques epitomize "profit through people" - through your customer relationships.
How can the Acme Company situation change with inventory velocity?
Manufacturers can no longer count on customer loyalty, but they can expect customers continued demands for quality products and service.
Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service.
The value of customer service might not be clear until it's necessary - after all, it seems like not a big deal to potentially sacrifice a bit of service in order to gain a good discount.
The good news is that any business or person can stand out in the crowd with exceptional customer service - no investment required.
In today's new normal business environment, characterized by sluggish growth, tight liquidity, elevated customer expectations and a general theme of "more for less", there's no doubt revenue has to be a top priority.
Think about how these trends could impact your business, department or role. How can you get ahead of the curve?
As the cost advantages for outsourcing dry up more companies are bringing manufacturing back to North America. Re-shoring may increasingly be your best bet for improving customer service levels without going broke.
