Are You Ready for a Surprise Inspection of Your Service?
A commitment to stellar customer service is an ongoing process in which resources need to be dedicated to continuous improvement and exceeding customer expectations.
Case Study In Increasing On Time Delivery Performance
These key strategies will boost on-time delivery, ensuring higher customer satisfaction and streamlined order fulfillment.
Obsession with Your Customer
Technology for technology sake is expensive and useless. Put it to work.
Shangri-La: the Best Hotel Service Bar None
What are you doing to provide this level of service to your customers? Are you providing what they have asked for or what they would love if they knew to ask for it?
Lisa Anderson Presents “The Increased Need for More Control, Speed and Profit”
Join LMA Consulting Group President, Lisa Anderson, as she hosts an interactive discussion on how supply chain leaders can make their businesses thrive when they’re up against shorter lead times, increasing risks and labor rates.
Why Customers Rule
Start asking your customers and employees what is important to them. You might not even have to open your mouth - start listening to what is said AND what isn't said.
Why Customer Service Trumps All!
Customer service should rise to the top of your list in terms of priorities - assuming you want to maintain and grow your business and/or would like to enjoy your work life
Big Customer Promises
Don't get too worked up trying to think about your bold customer promise. Start by thinking about your view of your customers.
Staples & the Power of Customer Service
When I've needed customer service the most, Staples has been there!
People, People, & People
The bottom line is that PEOPLE will ensure that your bottom line hits your objectives