The Power of Customer Service & My Poor Car
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.
The Transfer of Ontario Airport & The Challenge Bridging Strategy & Execution
Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]
Leverage Systems for Growth
There are countless reasons to consider implementing a new system, upgrading your system or further leveraging your system to support growth.
The Value of SIOP
SIOP is not something that you'd implement in a week; however, the basis of SIOP is culture change.
How to Revitalize Projects to Ensure Success
Since projects are cornerstone to delivering bottom line business results, it is worth revitalizing your core projects at key juncture points such as after the holidays.
Benchmarking for Success
You won’t know what heights your company can reach until you figure out where you stand among industry peers.
Are You Prepared for Success?
Are you prepared for success? We worry so much about failure that I find most clients are not prepared for success.
Uncommon Common Sense Project Management
Increasingly, project management is a matter of getting more accomplished in less time. The simplest way to succeed is by using smart and simple approaches.
The Manufacturing Connector – Eagle Eye
Even after your top 3 priorities are clear, don't let your eagle eye rest.
Innovation is a Must for Project Success
Instead of following this path to work hard yet leave many half-finished projects hanging around, we need to create and implement a culture of innovation.