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Operational excellence

The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.

SAC: Profitable Growth Is Still Possible in Inflationary Times

"Our most successful clients are not hiding under a rock and maintaining status quo during these inflationary times," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for creating supply chain resiliency."

SelectHub: Manufacturing Trends 2022: Maintaining a Competitive Edge

Lisa Anderson shares her perspective on how emerging manufacturing technologies such as 3D printing can help manufacturers accelerate production, improve agility, reduce waste, and strengthen supply chain performance while maintaining a competitive edge.

5P Accelerator Process to Fast-Track Growth & Profits During Business Volatility

The 5P Accelerator helps manufacturers and distributors fast-track growth and profitability by focusing on five critical areas: people, processes, plan, priorities, and profit drivers. By aligning these elements, companies can improve performance, increase scalability, and stay ahead of changing market conditions.

Why Value Added Service Matters & an Eco Tour of Catalina

Value-added service stands out when customers are frustrated by shortages, delays, and disruption. Companies and suppliers that communicate, solve problems, and go the extra mile will strengthen customer relationships and differentiate themselves from the competition.

Post-Pandemic Work Environment Brings Need for New Best Practices

The most successful organizations will focus on being resilient and profitable," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc and manufacturing expert known for creating supply chain resiliency.

Interlinks: The Supply Chain and Innovation

Listen to Lisa Anderson being interviewed on ALBA Consulting's Interlinks.

A Fractured Tooth & The Power of the Customer Experience

Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]

US Manufacturing Recovered Slightly in January But Isn’t Out of the Woods

"As manufacturers realize what can be achieved with technology such as AI, IoT, robotics, and additive manufacturing, they are sourcing manufacturing closer to the customer to create a customer experience advantage (rapid customization and delivery) with a lower cost base" points out Lisa Anderson, president of Claremont, CA-based LMA [...]

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