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Operational excellence

Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold [...]

How to Hire a Supply Chain Consultant: A Comprehensive Guide for CEOs & Executives

Unlocking Success: A Comprehensive Guide for CEOs and Executives on Hiring a Supply Chain Consultant. Discover the key steps, expert insights, and crucial considerations to navigate the complex process of selecting and engaging the best supply chain consultant for your business. Gain a competitive edge, optimize efficiency, and drive growth with this indispensable resource.

Supply Chain: Innovate to Thrive in the Next Decade

Innovation allows companies to achieve higher levels of growth, profitability, employee engagement, and success. According to the Global Innovation Index (GII), Switzerland ranks first in the world with the US edging out Sweden for the second position. China continues to ascend and is in the eleventh position, and the [...]

Balance Customer Orders, Inventory, & Profitability

Balancing customer orders, inventory, and profitability is one of the biggest challenges manufacturers face. Learn how SIOP helps align sales, operations, and finance to improve customer service, optimize inventory, accelerate cash flow, and support profitable growth.

Lisa Anderson, Manufacturing & Supply Chain Expert Sees SIOP Process Critical to Tumultuous Times

Manufacturers can no longer rely on reactive decisions to navigate supply chain volatility. Lisa Anderson explains why SIOP provides the cross-functional process needed to optimize inventory, improve customer service, strengthen resilience, and drive profitable growth.

Inventory Management: Go Back to the Basics for Success During Volatility

Volatility has made inventory management more important than ever. Learn how manufacturers can improve customer service, reduce excess inventory, strengthen cash flow, and build resilience by mastering the fundamentals of planning and inventory management.

Hot Topics in 2023 – Sustainability, Skills, and Automation

In this episode of Interlinks, I'm joined again by my colleagues from the supply chain special interest group of the Society for the Advancement of Consulting (SAC) to discuss some of the big issues facing businesses in 2023, namely sustainability, talent, and automation.

Lisa Anderson, Manufacturing & Supply Chain Expert Publishes Book on SIOP Process

Manufacturing expert Lisa Anderson's new book explains how SIOP helps organizations align demand and supply, improve customer service, optimize inventory, and drive predictable revenue, profitability, and long-term growth.

Give Thanks

Although we should always think about giving thanks, it certainly comes to mind more over Thanksgiving week. I would like to thank the LMA team, clients, family, and friends for not only a wonderful year, but also for propping me up when I need it, asking the hard questions, providing support, and much more. It takes a village!

Common Sense Manufacturing Practices Driving Sustainability Improvements

With the increase in interest in sustainable materials and manufacturing, there will be a significant opportunity for U.S. manufacturers that use common sense, good manufacturing practices. In fact, because manufacturers have realized that it is far less environmentally friendly and energy efficient to produce in Asia, India, and the [...]

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