As companies experience slowing backlogs, high interest rates, and inflationary spikes in costs over the last few years, revving up sales and keeping margins intact has become of paramount importance.
Sales forecasting, also known as demand planning, is integral to achieving profitable growth. To ensure superior service and operational performance, visibility into customer and operational requirements is a must.
Sales strategies and customer programs are pivotal to developing a demand plan in support of sales revenue growth goals. SIOP (Sales Inventory Operations Planning) will translate these sales forecasts into operations and supply plans for review with cross-functional teams to ensure the sales plans are fulfilled successfully and efficiently.
Customer service has suffered in the last few years. Yet providing a superior customer experience is paramount to success especially during these turbulent times of volatility, uncertainty, complexity and ambiguity (VUCA).
The LMA Experience: Sandy Shattles, Business Manager, Insulation Group, Armacell LLC discusses working with LMA Consulting.
During times of volatility it is of paramount importance to stay in tune with your customers. Otherwise, you could set and execute strategies that are a waste of limited time, money, and resources as conditions evolve. We are seeing a great reset occur. Baby boomer owners of closely-held companies are selling.
Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]
Are You Developing Close Relationships with Your Customers? During turbulent times, relationships move faster than at any other time. Will they move in a positive direction or a negative one? That is the only question. In fact, customers will be reevaluating what they buy and when they buy [...]
When we think of why a customer buys from us and how to retain them we need to look at every aspect of our business, who adds value and who are the Contact Points or CP’s. We also need to adopt a simple company operating philosophy I call SLURPY.
Your customers' first impression can be very important. It gives them a "feeling" about your product or service.
