Customer service has suffered in the last few years. Yet providing a superior customer experience is paramount to success especially during these turbulent times of volatility, uncertainty, complexity and ambiguity (VUCA).
Global supply chains are on the move. Executives have been hit with the harsh reality that the risk (supply chain, geopolitical, cyber, IP, etc.) is far higher than they realized when they outsourced with an eye to cost.
Inventory accuracy is foundational to success. Most clients aren't concerned about inventory, and they shouldn't be if they can count on what their system says.
Executives are struggling to keep up with inflationary raw material prices, elevated customer requirements, margin pressures, and the lack of people to fulfill key roles. Thus, they are looking to their ERP system and related supply chain technologies for answers.
Making the appropriate business decisions will make or break success. Executives get paid the big bucks to make these decisions. Unfortunately, one poor decision can outweigh thousands of good ones rapidly. SIOP (Sales Inventory Operations Planning), also known as S&OP, is a tool that will optimize these tradeoffs for effective decision making.
ERP and related technologies should only be a priority if you want to grow and succeed for decades to come. If not, it will be the same as if you said you wanted to stick with the horse and buggy instead of leaping into a Ford.
Manufacturing is on a downward trend after eight months of PMI (purchasing manager's index) below 50. It dropped to 46 in June. China's manufacturing also shrank for a third month in a row to a PMI of 49. Yet manufacturers backlogs remain relatively robust in many industries, leading executives perplexed on what to do about capacity shortfalls.
Globalization is not working. Geopolitics abound. For example, the war in Russia and Ukraine ravages on. There are concerns around the nuclear power plant in Ukraine, occupied by Russia. And that is aside from the impact on oil, food, commodities and much more. China continues to threaten Taiwan and has already changed Hong Kong. It is no longer the same for business. There are countless risks throughout the world.
There are mountains of geopolitical threats going on with significant impact on the supply chain. Most, if not all of these also relate to natural resources.
In manufacturing and supply chain, AR (augmented reality), VR (virtual reality) and digital twins (digital representation of an intended or real-world physical product, system or process) are a few exciting opportunities with a multitude of uses.
