Successful companies put people ahead of strategy, process, and systems. While attending APICS 2015, I heard Jack Welch, former GE CEO and best-selling business author, speak about the value of people. My ears perked up as I have found that the best processes and systems will fail miserably without [...]
October 26, 2015 My Dad's funeral was this weekend, and it went as well as a funeral can go. We tried to make it a celebration of life. He certainly was a family man, and it was easy to remember all his good qualities. He drove me to skating [...]
September 21, 2015 As the pope heads to the U.S. for the first time, there will be significant buzz and conversation. Pope Francis is certainly making a splash with almost every move. From what I see, non-Catholics and Catholics alike are interested in what he'll do next - and [...]
When facing short-term staffing challenges, supplement your needs with temps, contractors or consultants. To be successful, be clear on the purpose and staff accordingly. I find that almost every one of my clients and prospective clients are growing significantly. One complication of growth is to find, upgrade and keep [...]
Make improving communications the cornerstone of your goals and you will have more engaged participants willing to help you achieve the rest of your goals. If there is one thing that ALL of my clients have in common, it is that communication always needs improvement. It almost seems like [...]
Develop your business vision with an eagle eye to see further out into the future creating clarity and purpose for your company. In thinking about an eagle's eye (in concert with my Eagle Eye service line), it comes to mind that vision is a key contributor to success. An [...]
Locate your best employees, particularly in leadership positions, and invest in them for continued success. I find that the best process will fail with the wrong people. The best system will not drive results if the wrong people are involved. Yet if exceptional people are involved, even the most [...]
August 25, 2015 As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have [...]
July 10, 2015 I've seen a few examples of the power of customer service this week, and it propelled me to write on what a huge impact it can have. For example, I participated in 3 full days of ERP demonstrations in order to provide expertise on which sofware [...]
Certainly, Sales is at the heart of any organization. Without growth, a company will eventually decline and wither away. Thus, having top notch sales people is cornerstone to success. Of course I advocate thinking of all your employees like salespeople as they represent the company and can make a [...]
