over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon.
Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action.
Not only is growth harder to come by but service expectations are elevated due to the Amazon effect.
Success begins and ends with your customers.
Extract the right data at the right time in a meaningful format for decision making.
Do all of your employees act as if every customer, supplier and colleague is a key customer?
The key to success isn't to think about profit but instead to think about profit drivers.
Companies that conduct effective Sales, Inventory and Operations Planning (SIOP) are able to balance supply with demand and exceed customer expectations.
I thought it might be interesting to brainstorm top strategic priorities commonplace today for manufacturers and distributors.
In today’s new normal business environment, everyone is struggling to survive and grow by a few percentage points. Don’t follow the pack; instead, stand out from the crowd with a customer service edge, and leverage the opportunity to leapfrog the competition.
