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customer service

Production Planning Best Practices to Recover Capacity

Every production planner has the challenging job of managing a complex set of conflicting priorities - meeting customer requested ship dates and new product trials, supporting manufacturing and logistics performance objectives, and addressing finance's objectives as it relates to inventory levels and cash flow.

Taking Control of Customer Success Using SIOP (S&OP)

We are in a new era with more opportunity to grow than ever before. COVID is largely in the rear-view mirror, and the strong companies are getting stronger. Consumers have returned to the scene and are robust purchasers of products, homes and services. Are you ready to grow and scale? Have you taken control of your end-to-end supply chain so that you can take advantage of the opportunities?

Why Value Added Service Matters & an Eco Tour of Catalina

The new driver went over and beyond to make our trip extra special since we had to wait a few hours. He took us to places he doesn't usually go, made sure that we got airport cookies (a "thing" in Catalina) even though the staff already clocked out to catch a ride down the hill (and so gave them to us for free), and generally made it an interesting trip. Value added service mattered!

Is It Possible to Realign the Supply Chain?

Global supply-chain disruptions are rampant. Manufacturers and business owners now routinely deal with triple and quadruple lead times, widespread shortages, escalating prices, and transportation delays. Every link in the supply chain is out of alignment. Think of the imbalance as a sixth-grader on one end of a teeter-totter and a kindergartner on the other—only worse.

Baking Business: Companies Get Strategic to Pull Ahead of Supply Chain Crunch

In this episode of Since Sliced Bread, Lisa Anderson, president of LMA Consulting Group, explains where the supply chain stands now, how it got this way and what she sees successful companies doing to get through the crisis.

Shark Bite Biz: Why Are Store Shelves Still Empty?

Lisa Anderson, president of LMA Consulting Group, Manufacturing and Supply Chain Expert explains why the store shelves are still empty.

Creating Predictable Revenue with Demand Planning Best Practices

At least 80% of clients contact us to find out how to predict the unpredictable. This is especially true in custom manufacturing, high growth and promotion-heavy industries; however, it remains accurate across the broad spectrum of manufacturing and distribution companies. Predicting the unpredictable demand plan starts by asking common [...]

Harvard Business Review: The Future of Customer Experience in Manufacturing

The pace of change among manufacturers had been increasingly significantly before the pandemic, said Lisa Anderson, president of Claremont, CA base LMA Consulting Group, which specializes in manufacturing and supply chain strategies.

Clients Using SIOP Pulling Ahead of the Competition: SIOP Case Study

In working with clients across multiple industries including industrial equipment, food and beverage, building and construction products and healthcare products, there is no doubt that clients using a SIOP (sales, inventory and operations planning) and integrated business planning process are pulling away from the competition.

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