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Customer service

Production Scheduling Best Practices Drive Increased Customer Service, Operational Efficiencies & Inventory Turns

Effective production scheduling can turn manufacturing chaos into stability. Lisa Anderson explains how proactive demand planning, master scheduling, capacity planning and production sequencing can improve customer service, profitability and working capital while helping manufacturers respond to changing conditions.

Are You Managing Inventory or Is Inventory Managing You?

As executives continue to navigate these volatile economic conditions, the focus on inventory management increases. It is especially tough to determine what to do if you don't know if sales opportunities will dramatically increase as the competition falters and consumers drive demand or if sales will tank as recession fears increase and business optimism falters.

Washington Frank: The Top 16 ERP Experts You Need To Be Following This Year

Lisa Anderson was named a top ERP influencer for her expertise in supply chain, ERP and S&OP. Her work helps manufacturers and distributors leverage technology and planning processes to improve business performance, customer service and profitable growth.

Supply Chain Collaboration & VMI to Get Ahead of Economic Challenges

Manufacturers are experiencing continued inflationary pressures threatening customer service and profit margins with record-breaking price increases and lack of material availability.  To add fuel to the fire, they are also starting to worry about preparing for a potential recession.

After a Year of Shortages, Here’s Why Stores Suddenly Have too Much Stuff

After months of shortages and supply chain disruptions, many retailers suddenly found themselves with excess inventory. Lisa Anderson discusses how shifting demand and the bullwhip effect contributed to the dramatic swing from empty shelves to overflowing warehouses.

Customer Service – The Customer is Always Right

NxtGen Nexus: The Importance of Customer Service "Employees follow people, not companies. Are you investing in leaders, and are your leaders leading?" comments Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc.

The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.

Material Planning Best Practices to Proactively Manage Cost & Service

Since the pandemic, it has been a constant battle to ensure material availability, let alone to proactively manage cost and service. Even the most proactive and successful clients have experienced brief shortages of key materials and extended lead-times. The rest have been plagued with these issues.

SAC: Profitable Growth Is Still Possible in Inflationary Times

"Our most successful clients are not hiding under a rock and maintaining status quo during these inflationary times," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for creating supply chain resiliency."

Zephyr Manufacturing: Proactive Planning to Grow and Scale

Proactive planning can help manufacturers prepare for growth even amid continued supply chain disruptions. Lisa Anderson discusses why capacity planning, what-if scenarios, and strong planning processes are essential to assess capabilities, support additional sales, and achieve profitable, scalable growth.

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