over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon.
Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action.
Lean benefits are not found in a three-day workshop, but rather arise and are sustained through culture change.
Manufacturers are investing in technology and systems that help their efficiency or improve profitability.
Not only is growth harder to come by but service expectations are elevated due to the Amazon effect.
Success begins and ends with your customers.
Technology matters, but people remain the foundation of manufacturing success. Lisa Anderson explains how strong leadership, employee empowerment, collaboration, and career development help manufacturers retain top talent, foster innovation, and achieve superior business performance.
Extract the right data at the right time in a meaningful format for decision making.
Do all of your employees act as if every customer, supplier and colleague is a key customer?
The key to success isn't to think about profit but instead to think about profit drivers.
