The Value of Customer Service
The value of customer service might not be clear until it's necessary - after all, it seems like not a big deal to potentially sacrifice a bit of service in order to gain a good discount.
Why Customer Service Should be #1
The good news is that any business or person can stand out in the crowd with exceptional customer service - no investment required.
Often Overlooked Options to Drive Revenue Growth
In today's new normal business environment, characterized by sluggish growth, tight liquidity, elevated customer expectations and a general theme of "more for less", there's no doubt revenue has to be a top priority.
Prominent Business Trends for the New Year
Think about how these trends could impact your business, department or role. How can you get ahead of the curve?
Is Outsourcing Dead?
As the cost advantages for outsourcing dry up more companies are bringing manufacturing back to North America. Re-shoring may increasingly be your best bet for improving customer service levels without going broke.
Customer Communication Strategies for Success
Expand customer communication strategies to continually explore partnership opportunities for win-win situations.
Top Project Priorities to Leverage for 2013
In today’s new normal business environment, it is imperative to stay ahead of the pack.
Strategic Operations Consultant Lisa Anderson Shows Business Executives How to Succeed by Creating a Customer Service Edge
Today's new normal is characterized by lackluster sales growth, strained liquidity, and rising commodity and material costs yet customer's expectations are also rising.
Leverage the Recovery
The recovery is here; there’s no more time for analysis and inaction.