909.630.3943

Customer service

Predictable Revenue & Resilient Operations for Manufacturing Success

Manufacturing is in a state of flux. After seven straight months of contraction in manufacturing, it is not surprising manufacturers are thinking about cutting back. On the other hand, in many industries, manufacturers continue to have a robust backlog and are growing faster than their capacity.

Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold [...]

Companies Eye Innovation and Disruption in Volatile Economy

CLAREMONT, Calif., August 1, 2023/ExpertClick/ -- Proactive innovation and disruption are helping businesses to succeed in the current volatile economic environment, according to The Society for the Advancement of Consulting® (SAC). The best companies are leveraging their culture of innovation and advanced technologies to enhance customer experience. Without it, [...]

Supply Chain Risks Explode

Supply chain risks are exploding. Just look at the news, and you'll see a potential UPS strike, a Canadian port strike, potential hurricanes (Hawaii, Florida), China stirring up potential conflict with China, the Crimean bridge attack, and much more.

Optimizing Business Decision Tradeoffs with SIOP

Making the appropriate business decisions will make or break success. Executives get paid the big bucks to make these decisions. Unfortunately, one poor decision can outweigh thousands of good ones rapidly. SIOP (Sales Inventory Operations Planning), also known as S&OP, is a tool that will optimize these tradeoffs for effective decision making.

A Potential UPS Strike, Supply Chain Impacts & Strategies

A UPS strike was averted on the last day of the quarter, but it still hangs in the balance as the two sides are not on the same page! The head of the union said an imminent strike was likely when a counterproposal fell flat. Now that a new counterproposal was submitted, the imminent strike was called off with a new date set within a week.

Using Capacity Planning to Increase Revenue & Profitability

Manufacturing is on a downward trend after eight months of PMI (purchasing manager's index) below 50. It dropped to 46 in June. China's manufacturing also shrank for a third month in a row to a PMI of 49. Yet manufacturers backlogs remain relatively robust in many industries, leading executives perplexed on what to do about capacity shortfalls.

How to Hire a Supply Chain Consultant: A Comprehensive Guide for CEOs & Executives

Unlocking Success: A Comprehensive Guide for CEOs and Executives on Hiring a Supply Chain Consultant. Discover the key steps, expert insights, and crucial considerations to navigate the complex process of selecting and engaging the best supply chain consultant for your business. Gain a competitive edge, optimize efficiency, and drive growth with this indispensable resource.

Lisa Anderson, Manufacturing & Supply Chain Expert Sees Growth Opportunities for Manufacturers Willing to Take Risks

Lisa Anderson predicts that the next few years will separate the market leaders from all others. LMA Consulting Group works with manufacturers and distributors on strategy and end-to-end supply chain transformation to maximize the customer experience and enable profitable, scalable, dramatic business growth.

Strategies to Expand Thinking to Innovate & Advance Technology

It is not easy to expand your thinking, open yourself up to new ideas, and think creatively while completely focused on day-to-day execution. Yet it will be the most important ingredient to success in the next several years.

Go to Top