Manufacturing and distributing product to meet customer demand can be like a puzzle unless you start using SIOP as a core process to run your business. SIOP (sales, inventory, & operations planning) taken to the best practice degree is often associated with integrated business planning. In some circles, they [...]
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.
Though reducing inventory is generally advisable special situations arise when stocking inventory makes good business sense.
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.
Must you compromise quality for speed? Reducing lead time will increase customer satisfaction and avoid the Amazon Effect.
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
Certainly, Sales is at the heart of any organization. Without growth, a company will eventually decline and wither away. Thus, having top notch sales people is cornerstone to success. Of course I advocate thinking of all your employees like salespeople as they represent the company and can make [...]
There are countless reasons to consider implementing a new system, upgrading your system or further leveraging your system to support growth.
Although Amazon has many intriguing aspects, their focus is on the customer
Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees?
