Customer Service…the Art of Success
The nice thing about customer service is that it doesn't require money or complex requirements; it's all about attitude.
Inventory Velocity
By implementing a SIOP process you’ll be in a better position to leverage your resources for a speedier inventory velocity. Inventory velocity not only accelerates cash flow but it also can contribute to margin improvement. How do we turn inventory faster and keep our money in motion vs. stagnating in the back of our warehouse?
Collaboration Platform
Collaboration along the supply chain injects a steady flow of new ideas and solutions — key drivers in the quest for bottom line results.
UPS Notes E-Commerce Boom
According to today's Wall Street Journal, UPS had robust growth in the third quarter, which was strongly influenced by the e-commerce boom. E-commerce now accounts for about 45% of U.S. packages. Is e-commerce on your radar? I'm on the flight back from Phoenix as I went to meet with [...]
SIOP Metrics: 5 Key Baseline Measurements
Of all the overlapping metrics available to executives the best ones enhance SIOP (Sales Inventory Operations Planning), also known as S&OP, and offer the most vital information for running a business.
The Amazon Effect: Critical Importance of Customer Service
Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences.
Is Customer Service Pivotal for Project Success?
In today’s new normal business environment, project results are of the utmost importance as growth and profitability is cornerstone to success.
The Amazon Effect: Which Came First? Service or Product Offering?
Since Amazon impacts are prevalent in manufacturing and distribution businesses, my firm conducted a research study on these impacts and dug deeper into which we should pay attention to.
What can we learn from Amazon with service?
What can we learn from Amazon when it comes to customer service?
What Sort of People Culture Do You Need for Lean?
Team attitude, knowledge, skills, and resources will make or break the successful implementation of lean. The best managers prepare the company culture for a bumpy but rewarding ride.