Satisfy Customers First, and Cost Cuts Will Follow
Think carefully about your real objective. Are you truly interested in cost cuts? For my part, I have yet to hear of a company vision, mission, or strategy that’s related to cutting costs.
San Antonio’s Riverwalk & Creating a “Destination”
How can we create a destination? Let's start by considering our customers and clients.
What Do Sears and Amazon Have in Common?
Sears was the former Amazon just about 100 years ago, growing 50-fold within a decade with its world-famous catalog and then transforming from a mailing company to a brick-and-mortar giant.
What is Walmart Doing?
It is always a good idea to stay up-to-speed with what the leaders are doing in the industry. Who do you follow?
Supply Chain Expert Lisa Anderson Shares Big Picture Perspectives for Profit Opportunities
Lisa Anderson's new book offers unique perspectives on turning everyday business interactions into profitable opportunities for innovation.
Walmart Raising the Supply Chain Metrics Bar
Walmart elevates supply chain efficiency with rigorous OTIF standards, urging suppliers to enhance delivery performance or face penalties.
Collaboration & Judgment Can Achieve Wonders
Supply chain success can be achieved through effective collaboration and strategic judgment. These insights lead to transformative results.
Raising the Bar With Customer Service
Aligning sales, operations, and finance elevates customer service, ensuring a seamless and superior customer experience.
The Impact of Supply Chain Strategy
Effective supply chain strategic planning secures a competitive edge, ensuring efficiency, adaptability, and market leadership.
Are You Investing in Service?
Invest in customer service like you do in people and systems to stand out and maintain a competitive edge in today's market.